Refund Policy

Last updated 6 September 2026

1. What this covers

This policy covers real-money purchases made for Bonut — ranks and anything else sold through the official store. It forms part of our Terms of Service.

It does not cover anything bought with in-game money or shards. Those are not real-money purchases and cannot be refunded for cash.

2. Your 14-day right

If you are a consumer in the UK or the EU, the law gives you 14 days to withdraw from a distance purchase without giving a reason.

There is a specific catch for digital content, and we would rather explain it than bury it. When you buy a rank you normally want it applied immediately. Asking for immediate delivery means acknowledging that you lose the automatic 14-day withdrawal right once delivery has begun. The checkout will ask you to confirm this.

We do not rely on that in the ordinary case. As a matter of policy, we will refund an unused or barely-used purchase within 14 days regardless — see the next section. Where the statutory right does still apply, nothing in this policy reduces it.

3. When we always refund

• It never arrived. You paid and the rank was not applied to your account within a reasonable time, and we cannot fix it.
• You were charged twice for the same thing.
• You were charged after cancelling a subscription.
• The purchase was not authorised by the account holder — for example a child using a parent's card without permission. Contact us; we will refund and remove the rank.
• We materially removed what you paid for during a paid term, and you are not happy with the replacement. You get a pro-rata refund for the remainder.
• You are legally entitled to one under the consumer law where you live.

4. When we usually refund

• You bought the wrong tier, or bought for the wrong username, and tell us reasonably promptly. Usually we would rather just move it to the right place.
• You changed your mind within 14 days and have not meaningfully used the perks.

Just ask. We are a small server, not a returns department.

5. When we do not refund

• You were banned for breaking the rules. Purchases already delivered are not refunded — cheating and then reclaiming your money is not a route we will fund. This does not override any right you have by law.
• You used the perks for a substantial part of the term and then changed your mind.
• You lost items, progress or a build to a crash, a bug, a rollback, another player, or a scam. As our rules say, in-character scamming is permitted. Loss inside the game is not a refundable fault of the purchase.
• Ordinary downtime, lag or maintenance. We aim for good uptime, but no server promises perfection and short outages are not a refundable failure.
• Perks were rebalanced in a way that did not materially remove what you paid for. Ranks are living features and we tune them.
• The account was shared or sold contrary to the Terms.
• The purchase is very old — generally more than 180 days — unless the law says otherwise.

6. How to ask

Email akkez0r2@gmail.com with:

• your Minecraft username;
• what you bought and roughly when;
• the order or transaction reference, or the email the receipt went to;
• what went wrong.

We aim to reply within 3 working days and to decide within 14 days of having what we need. Approved refunds go back to the original payment method — we cannot send it anywhere else. Your bank may take a further 5–10 working days to show it.

When a purchase is refunded, the corresponding rank or perk is removed from the account. Any in-game money or items already gained from it are not clawed back.

7. Cancelling a subscription

You can cancel a recurring rank at any time. Cancelling stops future payments; it is not itself a refund of the period you already paid for. Your rank stays active until the end of the term you have paid for, and then lapses.

8. Chargebacks

Please talk to us before going to your bank. A chargeback costs us a fee on top of the amount, and takes weeks to resolve, where an email usually takes a day.

Opening a chargeback on a delivered purchase results in a permanent ban, and the account stays banned until the chargeback is withdrawn or the balance is settled. If you were genuinely charged fraudulently, tell us — that is one of the cases we always refund, and no ban applies.

9. If the server shuts down

If we permanently close Bonut, we will give as much notice as we reasonably can, stop taking new payments, and cancel recurring subscriptions. Where a subscription term has been paid for and cannot be delivered, we will refund the unused portion on request.

Virtual items, currency and progress have no cash value and are not refundable on closure. This is set out in section 5 of the Terms.

10. Contact

akkez0r2@gmail.com — refunds, billing questions and anything else about a purchase.